Terms of Service

These terms are between Inqloop, Kalinganagar, Bhubaneshwar, Odisha – 751019, India ("Inqloop", "we") and the business that creates a workspace ("you"). By creating a workspace or using the service, you accept them.

If you are a customer of a business that uses Inqloop, these terms do not govern your booking. Your agreement about the appointment, its price, cancellation and refunds is with that business — its policies are shown to you at its own policy page and in the booking flow.

• You are responsible for what happens under your workspace, including what your team does with the access you grant them.
• Keep credentials secure and tell us promptly if you believe an account has been compromised.
• You must be legally able to enter this agreement and to operate the business you are running through it.
• Give us accurate account details and keep them current — we use them to reach you about the service.

• Your business data and your customer records remain yours. We do not sell them and do not use them to advertise to anyone.
• You grant us the permission needed to host and process that data in order to run the service for you.
• You are the controller of your customers' personal data. You are responsible for having a lawful basis to hold it, for the accuracy of the consent you record, and for honouring requests your customers make to you.
• You can export your data at any time.

You agree not to:

• Send marketing to people who have not consented, or continue after they have opted out.
• Use the service to send unlawful, deceptive, harassing or infringing content.
• Upload malware, attempt to breach or probe the service, or interfere with other workspaces.
• Resell or white-label the service without our written agreement.
• Circumvent WhatsApp's or Stripe's own policies through us.

We may suspend a workspace that is causing harm — to its customers, to other workspaces, or to our standing with the providers the service depends on. What that involves is set out under Suspension and enforcement below.

We may suspend or withdraw a workspace, a practitioner profile or an individual account where we reasonably believe it is necessary — for a breach of these terms, for harm to customers or to other workspaces, for unpaid fees, at the requirement of a provider the service depends on, or where the law obliges us.

• We will tell the affected account by email, and give the reason where we are able to. Some legal and safety cases limit what we can say.
• Suspension does not delete anything. Records are retained as described in the privacy policy so that access can be restored if the decision is reversed.
• Bookings already made are not cancelled by a suspension, and your customers are not told anything by us. Contacting them remains your responsibility.
• You can challenge a decision by replying to the notice. A person reviews it, and decisions are reversible.
• Opening a second account to get around a suspension is itself a breach of these terms.

Suspension will usually stop you trading through Inqloop while it lasts. To the extent the law allows, we are not liable for business loss arising from a suspension, a withdrawal of access or an enforcement decision — including lost profits, revenue, bookings, contracts, customers, goodwill or anticipated savings — whether or not the decision is later reversed. This does not apply where we have acted in bad faith, and does not affect the savings wording under Liability below.

• Card payments from your customers go through your own Stripe account and are governed by Stripe's terms. Stripe's fees are between you and Stripe.
• Money your customers pay you is yours; we do not hold it.
• You are responsible for the tax treatment of what you sell, including any tax you must charge and remit.
• Fees payable to Inqloop for the service are as agreed with you in writing.

The service integrates with Stripe, Meta's WhatsApp Business Platform, and others listed in the privacy policy. Those providers set their own terms and can change them, approve or reject templates, or restrict accounts, independently of us. We are not responsible for their decisions, and we are not liable for business loss caused by them — a rejected message template, a restricted payment account or an outage at a provider can stop part of the service working, and that is outside our control.

We work to keep the service available and will give notice of planned maintenance where we can. We do not promise uninterrupted service, we do not offer a service level agreement unless one is agreed with you in writing, and outages at the providers above can affect parts of it — for example, WhatsApp delivery — while the rest keeps working.

Reminders and notifications are best effort. Do not rely on them as the only thing standing between a customer and a missed appointment, and keep a way of running your day that survives the service being unavailable.

• You can stop using the service and ask us to close your workspace at any time. Export your data first.
• We may end the agreement for a material breach of these terms that is not put right after notice.
• On closure we delete or anonymise your data as described in the privacy policy, except records we must keep by law.

The service is provided as described on this site. Inqloop is a tool you run your business with; it is not a guarantee of that business's results, and it is not a party to anything you agree with your customers.

To the extent the law allows, we are not liable for business loss — including lost profits, revenue, bookings, contracts, customers, goodwill, anticipated savings, or the cost of substitute arrangements — nor for indirect or consequential loss, however it arises. That includes loss arising from:

• Downtime, delay, or degraded performance of the service or any part of it.
• Messages that are not delivered, are delayed, or are delivered late — including WhatsApp, SMS and email reminders. Delivery is never guaranteed.
• A decision by Stripe, Meta or another provider the service depends on, including the restriction of your account with them.
• Suspension, withdrawal of access, or an enforcement decision under the section above.
• Loss or corruption of data, beyond restoring from the backups we hold.
• Anything you or your team enter, configure or send through the service — including prices, availability, policies and marketing.
• The acts or omissions of your customers, your staff, or anyone using access you granted.

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and any rights you have under applicable consumer law that cannot be contracted out of. Where liability cannot be excluded but can be capped, our total liability arising in any twelve-month period is limited to the fees you paid us for the service in that period.

You remain responsible for your own obligations to your customers — including delivering the services they book, honouring the policies you publish, and handling their money and data properly. If a customer of yours brings a claim against us in respect of something that is your responsibility under these terms, you will cover our reasonable costs of dealing with it.

We may update these terms. Material changes will be notified to workspace owners rather than made silently, and take effect from the date given in that notice.

These terms, and any dispute arising out of them, are governed by the laws of India, with the courts at Bhubaneshwar, Odisha having exclusive jurisdiction.

Inqloop
Kalinganagar, Bhubaneshwar, Odisha – 751019, India
notification@inqloop.com
Last updated: 31 August 2026